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Returns & Replacements

Returns and Replacements.

We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order.

When you receive your order, please inspect it carefully to verify that all items meet your expectations and are correct. If, for some reason, you are not satisfied with your purchase, please contact us within 7 days of receipt to arrange for a Refund or Replacement (see instructions below)

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.

Celebration Giftware will not be responsible for return postage costs, unless we have made a mistake and sent you the wrong product or the product is unusable due to a defect.

Exchanges that are not the result of a defect or a mistake where Celebration Giftware has sent you the wrong product, will require the buyer to pay return costs plus additional postage charges to resend a replacement item if applicable.

Replacements are not given for damaged packaging, we can only replace goods that are faultyor broken

 

Return of an undeliverable item

If an order is returned to us by the courier or Australia Post because of an incorrect adress or failure to collect,

a redelivery charge of $9.95 will apply.

We email tracking once your order has been shipped and it is the buyers responsibility to ensure they follow the delivery status

We recommend signing up for a free MyPost https://auspost.com.au/mypost/auth/#/register

which will provide sms notifications of all your orders

 

Return of Unwanted / Faulty Items

If you have received an incorrect or faulty item please notify us in writing within 7 days of receiving your order by contacting jenni@celebrationgiftware.com.au 

In your correspondence please provide the following information

1. Order Number in the email subject line

2. Title name of the damaged or faulty item

3. Detailed explanation of the problem

4. Photos of the damaged or incorrect item and the postal packaging (if claiming for breakages)

5. Whether you are claiming a refund or replacement and date required

Apart from returns for damaged products, all products must be returned in a saleable condition.

All products must be returned in their original condition and with bubble wrap and protective packaging to minimise transit damage.

We will notify you by email within 24 business hours once your replacement / refund has been approved.

 

Receiving you Return / Refund

Returns that are the fault of celelbration GIftware will be emailed a prepaid return label. Affix the label to the return package and drop off at the post office at your earliest convenience.

For returns - once the return is received, we will refund the cost of the damaged item (excluding postal charges) via the same method that the purchase was made.

For replacements - once we have tracking verification that the prepaid label has bee lodged at the post office we will dispatch the replacment

Returns that are change of mind should be returned to:

Celebration GIftware
138 Vincent St
Cessnock NSW 2325

We recommend that you return all "change of mind" purchases via Registered post. You assume any risk of lost, theft or damaged goods during transit.

Celebration Giftware will not be responsible for parcels lost or damaged in transit if you choose not to insure them.

 
When an item has been broken during shipping

Celebration Gifftware endeavours to package all items to prevent breakage through carrier handling. However from time to time – breakages may occur.

You must notify us, within 24 hours of receipt of goods, using the return instructions outlines above, if a breakage has occured and you wish to claim damages.

 

Whilst all care is taken during packaging Australia Post DOES NOT covered for glass breakage during transit.

Compensation for glass breakage will be at the discretion of Celebration Giftware and will be in the form of a refund not replacement