- This White Ceramic Photo Mug is designed by You for your Nan
- You choose the photo and the text for the back (optional) and we will bring it to life
- The 15oz white mug has a black interior to give it a classy look
Personalised Details required for this item:
Message - You may have any Text on the back (max 150 characters)
Please reply email the photo once you receive your order confirmation.
** For best quality print we recommend you take the photo direct from your camera or phone and not from Facebook.
Please double check spelling and punctuation as we copy and paste your message
|Gift Type||Personalised Gift|
|Gift Type_2||Female Gift|
Standard Post - Letter Mail
- Sydney / Central Coast / Newcastle – Regular 2-3 Business Days / Express Generally Overnight
- Other NSW – Regular 3-5 Business Days / Express 2-3 Business Days
- Victoria – Regular 3-5 Business Days / Express Approx 2-3 Business Days
- Queensland – Regular 4-7 Business Days / Express Approx 2-3 Business Days
- South Australia – Regular 5-7 Business Days / Express Approx 3-4 Business Days
- Western Australia – Regular 10-14 Business Days / Express Approx 3-4 Business Days
- Tasmania – Regular 7-10 Business Days / Express Approx 3-4 Business Days
- Our standard $15 Service includes Tracking with an expected delivery time of 6-10 business days
- We also have an Express Post Upgrade for $25 with expected delivery time of 3-5 business days
- Our standard $25 Service includes Tracking with an expected delivery time of 6-10 business days
- We also have an Express Post Upgrade for $35 with expected delivery time of 3-5 business days
Orders sent by Standard Post are untracked and sent via Aus Post letter mail (eg. badges, sashes, bibs, onesies, keyrings, etc ) and will take anywhere from 10-21 days to receive, depending on where you are in Aus.
These items do not come with tracking but you will have an option to purchase registered post at checkout.If you require your order within a 2 week period we recommend express post.
Parcel Post within Australia
We use both Australia Post and Fastways Courier. You will have a choice to select your preference at the checkout
Use the following as a guide only (delays will be experienced during Peak Periods eg. Christmas, Easter, Mothers Day, Fathers Day etc)
Parcel Post to New Zealand
For Parcels Sent to New Zealand we use Australia Post - International Registered Post
Parcel Post to USA
For parcels sent to the USA we use Australia Post - International Standard Post
Once your order has been submitted a request for cancellation will only be granted if your order has not entered the production phase.
All cancellations are at the discretion of Celebration Giftware.
Please note there will be a 6% non-refundable cancellation fee to cover payment processing and restocking costs for ALL cancellations .
Change of Mind / Return of Unwanted Items.
We do not accept change of mind returns for Personalised Items.
Our "Change of Mind" return policy does not apply to goods which have been personalised, worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.
All "Change of Mind" Returns must be authorised in writing before the return will be accepted
Celebration Giftware will not be responsible for return postage costs on change of mind purchases and a $15 restock/handling fee will be charged to cover initial postage and handling costs.
Return of Faulty Items
If you have received an incorrect or faulty item please notify us by email within 7 days of receiving your order
Returns that are the fault of celebration Giftware will be emailed a prepaid return label to cover postage costs
All products must be returned in their original packaging with bubble wrap and a box to minimise transit damage.
Replacements are not given for damaged retail packaging, we will only replace goods that are faulty or broken
Whilst all care is taken during packaging Australia Post DOES NOT cover for glass breakage during transit. Compensation for glass breakage will be at the discretion of Celebration Giftware and will be in the form of a refund not replacement