Frequently Asked Questions

Can I place orders by phone?

We highly recommend placing your order online, as all our systems are electronic this will ensure you receved the fastest and most accurate service.

If you are not familiar with online ordering or are having difficulties pacing your order, our customer-care consultants are available Monday through Friday 9am to 4.00pm AEST on 02 499 031 88 to help you place your order. 

Unforunately we are unable to take payments over the phone

 Adding Items to your Cart

Select the quantity of the products you would like to order and click on the "Add to cart" button.

If you are ordering personalised items please ensure you also complete the "add personalised details" section

If you want to add more items to your order click "Continue shopping."

Once you have added all the items to your cart, select your shipping option; regular (no tracking), Registered (tracking and signature) or Express.

If your delivery details are different than your billing details, un-tick the "My delivery details are the same as my billing details" and enter your delivery details. 

Select method of payment and proceed thru the secure shopping cart

Do you send a proof?

Proofs will only be provided on request. Please be aware however that this will slow the dispatch of your order by another 2-3 days.

We find most orders are an easy cut and paste into our templates so a proof is unneccessary, however we will always send a proof if your details

are more complex

Payments

We accept payments by PayPal, credit card from Visa, MasterCard and Bank transfer. We also offer Buy Now Pay Later with Afterpay and Zip

We will normally confirm receipt of your order by email within a few minutes of ordering. If you do not recieve this please check your "junk mail"

If you pay by PayPal or credit card you will receive a confirmation email from PayPal and may log into your account at www.paypal.com/au to view details of your transaction.

Delivery Charges

We offer Free Trackable Shipping throughout Australia & Ne Zealand

 We also offer Express Post options for an additional charge that is calculated at the checkout.

Small items eg. badges, keyrings and onsies will be sent via Australia Post letter mail without tracking. For an extra $4 we can add tracking to these items

You will be sent a tracking number by email once your order has been shipped or you can also log into your customer account and view the shipping number for each order.

Submitting Your Order

Confirm all the items in your cart are correct, you can edit the items in your cart by clicking "Edit Details" or continue shopping by clicking "Continue Shopping"

Confirm your credit card details are correct, you can edit your card details by clicking "Edit Details" or continue shopping by clicking "Continue Shopping"

Confirm your billing and delivery details are correct, you can edit your billing and delivery details by clicking "Edit Details" or continue shopping by clicking "Continue Shopping"

After you have reviewed and made any edits to items in your cart, card details, billing and delivery details, click "Make Secure Payment Now" to submit your order.

An order confirmation will appear on the screen that you have successfully placed your Order.
Processing your Order

Your Order will be processed and dispatched from our warehouse within 48hours for stock items and 2-5 days for personalised items.

If an item is out of stock we will notify you within 24hours.

Delivery of your Order

Postage time will depend on where you live in Australia. Use the following as a guide only (delays maybe experienced during Peak Periods eg. Christmas, Mothers Day, Fathers Day etc)

We cannot gaurantee delivery times and are unale to gaurantee next day delivery with express post.


AUSTRALIA

Sydney / Central Coast / Newcastle – Regular 1-3 Business Days / Express Generally Overnight

Other NSW – Regular 2-4 Business Days / Express 1-2 Business Days

Victoria – Regular 3-6 Business Days / Express Approx 1- 2 Business Days

Queensland – Regular 3-6 Business Days / Express Approx 2 Business Days

South  Australia – Regular 5-8 Business Days / Express Approx 3 Business Days

Western Australia – Regular 10-14 Business Days / Express Approx 3 Business Days

Tasmania – Regular 5-8 Business Days / Express Approx 3 Business Days

NEW ZEALAND

International Standard Post 5-10 Business Days

International Express Post 3-5 Business Days


While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

If an incorrect adress is provided to us or the adress is incomplete (ie no unit number or business name) and Australia Post is unable to deliver the parcel. You will be required to pay additional postage charges for the order to be redelivered.


Problems with your Order

We want you have the best online shopping experience, so if you have any problems with your order, please contact us by phone or e-mail. 

PH: 02 499 031 88 – Monday –to Friday -  9am to 4pm AEST

Email: jenni@celebrationgiftware.com.au

When you contact Customer Service by phone or e-mail, please provide the following information so we can assist you as quickly as possible

  • Your Name 
  • Date your order was placed
  • Your Sales Order Reference Number
  • Your Tracking Number, if available
  • Brief description of the problem you are experiencing
Online Store Returns Policy and Return Instructions

We do not accept change of mind returns for Personalised Items.

For non-personalised items:

You must notify us of your intention within 7 days of receipt. 

You are responsible for any costs associated with returning your item to us.

Items must be returned in unused condition, with all original packaging.

If you request an exchange, you must pay us any costs associated with us delivering the exchange item to you and, if the exchange item is of a higher value than the return item, you must also pay us the difference in price.

If you request a refund, the purchase price (minus a ) will be refunded to you once we have received the return item back and confirmed that it meets the above conditions.

A $12 restock/handling fee will be charged to cover initial postage and handling costs for all returns

Faulty Items Returns

If an item is faulty, wrongly described or different from the item ordered we will either refund the purchase price and delivery charges or provide a replacement product, with delivery at our expense.

You will be required to provide photographic evidence of the fault

If the item is required to be returned you will be provided with a reply paid adress.

For return instructions please contact customer service