POSTAGE DELAYS

 

We are seeing delays in deliveries due to the floods in northern NSW & QLD and COVID restrictions in WA.


Your order will leave on time but once it leaves us we have no control over the delivery.

Please be patient, our transport network is stretched but everyone is working extra-hard to get your order to you as quickly as they can.

  

When will You Post My Order?

With the exception of personalised items, we will attempt to send your goods within 24 hours of cleared payment, excluding weekends and NSW public holidays.

For personalised items please allow an extra 3-5 days for production, in addition to the quoted shipping times

Delays may be experienced during the peak seasonal periods of Valentine's Day, Easter, Mothers Day, Fathers Day & Christmas. If you need urgent delivery during or within 1 week of these periods please contact us prior to ordering

If an item is out of stock and we expect delays we will notify you within 24hours (excluding weekends).

For most Paypal (excluding e-cheque) and Credit Cards orders payment is cleared instantly. Bank deposits usually take 2-3 days and personal cheques up to 7 days from receipt.

Please enter your delivery details carefully. If an incorrect address is provided to us or the address is incomplete (ie no unit number or business name) and Australia Post is unable to deliver the parcel, you will be required to pay additional postage charges for the order to be redelivered.

 

What is the difference between Dispatch and Delivery Dates?

Dispatch Date is the day when the couriers collects the parcel from our warehouse, which would usually be the next business day after you order.

Delivery date is when the couriers notify us it is likely to arrive, this is in the control of the couriers, we can check status but cannot get couriers to deliver any faster sorry…

 

Standard Post - Letter Mail

Orders sent by Standard Post are sent via Aus Post letter mail (eg. badges, sashes, bibs, onesies, keyrings, etc ) and will take anywhere from 10-21 days to receive, depending on where you are in Aus.

These items do not come with tracking but you will have an option to purchase registered post at checkout

If you require your order within a 2 week period we recommend express post.

 

Parcel Post within Australia

We use both Australia Post and Aramex Courier. You ill have a choice to select your preference at the checkout

Postage time will depend on where you live in Australia. Use the following as a guide only (delays may be experienced during Peak Periods eg. Christmas, Easter, Mothers Day, Fathers Day etc)

Please Note: As we are Regional (Hunter Valley) we do not fall under the Express Post network and are not able to guarantee overnight or Next Day Delivery

 

Sydney / Central Coast / Newcastle – Regular 2-3 Business Days / Express Generally Overnight

Other NSW – Regular 3-5 Business Days / Express 2-3 Business Days

Victoria – Regular 3-5 Business Days / Express Approx 2-3 Business Days

Queensland – Regular 4-7 Business Days / Express Approx 2-3 Business Days

South Australia – Regular 5-7 Business Days / Express Approx 3-4 Business Days

Western Australia – Regular 10-14 Business Days / Express Approx 3-4 Business Days

Northern Territory – Regular 14-21 Business Days / Express Approx 5-7 Business Days

Tasmania – Regular 7-10 Business Days / Express Approx 3-4 Business Days

 
Parcel Post to New Zealand 

For Parcels Sent to New Zealand we use Australia Post - International Express Post

with an expected delivery time of 4-7 business days

 

International Customs Charges

Orders over NZD$200.00 will generally incur customs taxes in New Zealand.

You can check if duty will be payable on your order here

https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator/

Please note Celebration Giftware has no control over customs duty and any duties payable will be the responsibility of the buyer

 

Parcel Post to USA

For parcels sent to the USA we use Australia Post - International Express Post

Our standard $25 Service includes Tracking with an expected delivery time of 4-8 business days

 
How do I track my Order?

 

Your order will be sent via either Aramex Courier or Australia Post (for PO Boxes and express deliveries)

You can track Aramex Orders online at Aramex Courier

You can track Australia Post Orders online at Australia Post

 

Return of an undeliverable item

If an order is returned to us by the courier or Australia Post because of an incorrect address or failure to collect a redelivery and or restock charge of $15 will apply (to cover return postage costs and redelivery costs).

We email tracking once your order has been shipped and it is the buyer's responsibility to ensure they follow the delivery status

We recommend signing up for a free MyPost Account https://auspost.com.au/mypost/auth/#/register

which will provide SMS notifications of all your orders and allow you to redirect your order or organise a safedrop.

For Aramex you can organise redelivery and safe drop here

https://www.fastway.com.au/services/calling-card-left/#/Store