When will You Post My Order?
With the exception of personalised items, we will attempt to send your goods within 24 hours of cleared payment, excluding weekends and NSW public holidays.
For personalised items please allow an extra 3-5 days for production, in addition to the quoted shipping times
Delays may be experienced during the peak seasonal periods of Valentine's Day, Easter, Mothers Day, Fathers Day & Christmas. If you need urgent delivery during or within 1 week of these periods please contact us prior to ordering
If an item is out of stock and we expect delays we will notify you within 24hours (excluding weekends).
For most Paypal (excluding e-cheque) and Credit Cards orders payment is cleared instantly. Bank deposits usually take 2-3 days and personal cheques up to 7 days from receipt.
Please enter your delivery details carefully. If an incorrect address is provided to us or the address is incomplete (ie no unit number or business name) and Australia Post is unable to deliver the parcel, you will be required to pay additional postage charges for the order to be redelivered.
Standard Post - Letter Mail
Orders sent by Standard Post are sent via Aus Post letter mail (eg. badges, sashes, bibs, onesies, keyrings, etc ) and will take anywhere from 10-21 days to receive, depending on where you are in Aus.
These items do not come with tracking but you will have an option to purchase registered post at checkout
If you require your order within a 2 week period we recommend express post.
Parcel Post within Australia
We use both Australia Post and Fastways Courier. You ill have a choice to select your preference at the checkout
Postage time will depend on where you live in Australia. Use the following as a guide only (delays may be experienced during Peak Periods eg. Christmas, Easter, Mothers Day, Fathers Day etc)
Please Note: As we are Regional (Hunter Valley) we do not fall under the Express Post network and are not able to guarantee overnight or Next Day Delivery
Sydney / Central Coast / Newcastle – Regular 2-3 Business Days / Express Generally Overnight
Other NSW – Regular 3-5 Business Days / Express 2-3 Business Days
Victoria – Regular 3-5 Business Days / Express Approx 2-3 Business Days
Queensland – Regular 4-7 Business Days / Express Approx 2-3 Business Days
South Australia – Regular 5-7 Business Days / Express Approx 3-4 Business Days
Western Australia – Regular 10-14 Business Days / Express Approx 3-4 Business Days
Tasmania – Regular 7-10 Business Days / Express Approx 3-4 Business Days
Parcel Post to New Zealand
For Parcels Sent to New Zealand we use Australia Post - International Registered Post
Our standard $15 Service includes Tracking with an expected delivery time of 6-10 business days
We also have an Express Post Upgrade for $25 with expected delivery time of 3-5 business days
International Customs Charges
Orders over NZD$200.00 will generally incur customs taxes in New Zealand.
You can check if duty will be payable on your order here
Please note Celebration Giftware has no control over customs duty and any duties payable will be the responsibility of the buyer
Parcel Post to USA
For parcels sent to the USA we use Australia Post - International Standard Post
Our standard $25 Service includes Tracking with an expected delivery time of 6-10 business days
We also have an Express Post Upgrade for $35 with expected delivery time of 3-5 business days
How do I track my Order?
Your order will be sent via either Fastways Courier or Australia Post (for PO Boxes and express deliveries)
You can track Fastways Orders online at Fastways Courier
You can track Australia Post Orders online at Australia Post
Return of an undeliverable item
If an order is returned to us by the courier or Australia Post because of an incorrect address or failure to collect a redelivery and or restock charge of $15 will apply (to cover return postage costs and redelivery costs).
We email tracking once your order has been shipped and it is the buyer's responsibility to ensure they follow the delivery status
We recommend signing up for a free MyPost Account https://auspost.com.au/mypost/auth/#/register
which will provide SMS notifications of all your orders and allow you to redirect your order or organise a safedrop.
For Fastways you can organise redelivery and safe drop here
Whilst all care is taken during packaging Australia Post and Fastways Courier DO NOT cover for glass breakage during transit.
Compensation for glass breakage will be at the discretion of Celebration Giftware and will be in the form of a refund not replacement