When will You Post My Order?

With the exception of personalised items we will attempt to send your goods within 48 hours of cleared payment, excluding weekends and NSW pubic holidays.

For personalised items please allow an extra 3-5 days for production, in addition to the quoted shipping times

Delays may be experienced during the peak seasonal periods of Valentines Day, Easter, Mothers Day, Fathers Day & Christmas. If you need urgent delivery during or within 1 week of these periods please contact us prior to ordering

If an item is out of stock and we expect delays we will notify you within 24hours (excluding weekends).

For most Paypal (excluding e-cheque) and Credit Cards orders payment is cleared instantly. Bank deposits usually take 2-3 days and personal cheques up to 7 days from receipt.

Please enter your delivery details carefully. If an incorrect adress is provided to us or the adress is incomplete (ie no unit number or business name) and Australia Post is unable to deliver the parcel, you will be required to pay additional postage charges for the order to be redelivered.

Standard Post - Letter Mail

Orders sent by Standard Post are sent via Aus Post letter mail (eg. badges, sashes, bibs, onesies, keyrings etc ) and will take anywhere from 10-21 days to receive, depending where you are in Aus.

These items do not come with tracking but you will have an option to purchase registered post at checkout

If you require your order within a 2 week period we recommend express post.

Parcel Post within Australia

Postage time will depend on where you live in Australia. Use the following as a guide only (delays maybe experienced during Peak Periods eg. Christmas, Easter, Mothers Day, Fathers Dayetc)

Please Note : As we are Regional (Hunter Valley) we do not fall under the Express Post network and are not able to gaurantee overnight or Next Day Delivery

Sydney / Central Coast / Newcastle – Regular 2-3 Business Days / Express Generally Overnight

Other NSW – Regular 3-5 Business Days / Express 2-3 Business Days

Victoria – Regular 3-5 Business Days / Express Approx 2-3 Business Days

Queensland – Regular 4-7 Business Days / Express Approx 2-3 Business Days

South Australia – Regular 5-7 Business Days / Express Approx 3-4 Business Days

Western Australia – Regular 10-14 Business Days / Express Approx 3-4 Business Days

Tasmania – Regular 7-10 Business Days / Express Approx 3-4 Business Days

Parcel Post to New Zealand

For all our New Zealand Customers we use Australia Post - International Standard Post

Our standard Free Service includes Tracking with an expected delivery time of 5-10 business days

We also have an Express Post Upgrade for $15 with expected delivery time of 3-5 business days

International Customs Charges

 Orders over NZD$200.00 will generally incur customs taxes in New Zealand.

You can check if duty will be payable on your order here

https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator/

Please note Celebration Giftware has no control over customs duty and any duties payable will be the responsibility of the buyer

How do I track my Order?

Your order will be sent via either Fastways Courier or Ausptralia Post (for PO Boxes and express deliveries)

You can track Fastways Orders online at Fastways Courier

You can track Australia Post Orders online at Australia Post

Return of an undeliverable item

If an order is returned to us by the courier or Australia Post because of an incorrect adress or failure to collect a redelivery and or restock charge of $15 will apply.

We email tracking once your order has been shipped and it is the buyers responsibility to ensure they follow the delivery status

We recommend signing up for a free MyPost https://auspost.com.au/mypost/auth/#/register

which will provide sms notifications of all your orders

Whilst all care is taken during packaging Australia Post and Fastways Courier DO NOT covered for glass breakage during transit.

Compensation for glass breakage will be at the discretion of Celebration Giftware and will be in the form of a refund not replacement