Please Note There are domestic and international delivery delays in Australia Post network due to:

  • reduction in air freight capacity and passenger flights (which also carry our parcels)
  • a significant increase in parcels volumes, many which require manual sorting
  • hygiene and social distancing requirements in our network (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers)

If you are in a hurry for your order please contact us prior to ordering

Fastways are experiencing minor delays at this stage

When will You Post My Order?

With the exception of personalised items, we will attempt to send your goods within 24 hours of cleared payment, excluding weekends and NSW public holidays.

For personalised items please allow an extra 3-5 days for production, in addition to the quoted shipping times

Delays may be experienced during the peak seasonal periods of Valentine's Day, Easter, Mothers Day, Fathers Day & Christmas. If you need urgent delivery during or within 1 week of these periods please contact us prior to ordering

If an item is out of stock and we expect delays we will notify you within 24hours (excluding weekends).

For most Paypal (excluding e-cheque) and Credit Cards orders payment is cleared instantly. Bank deposits usually take 2-3 days and personal cheques up to 7 days from receipt.

Please enter your delivery details carefully. If an incorrect address is provided to us or the address is incomplete (ie no unit number or business name) and Australia Post is unable to deliver the parcel, you will be required to pay additional postage charges for the order to be redelivered.

 

Standard Post - Letter Mail

Orders sent by Standard Post are sent via Aus Post letter mail (eg. badges, sashes, bibs, onesies, keyrings, etc ) and will take anywhere from 10-21 days to receive, depending on where you are in Aus.

These items do not come with tracking but you will have an option to purchase registered post at checkout

If you require your order within a 2 week period we recommend express post.

 

Parcel Post within Australia
 

We use both Australia Post and Fastways Courier. You ill have a choice to select your preference at the checkout

Postage time will depend on where you live in Australia. Use the following as a guide only (delays may be experienced during Peak Periods eg. Christmas, Easter, Mothers Day, Fathers Day etc)

Please Note: As we are Regional (Hunter Valley) we do not fall under the Express Post network and are not able to guarantee overnight or Next Day Delivery

 

Sydney / Central Coast / Newcastle – Regular 2-3 Business Days / Express Generally Overnight

Other NSW – Regular 3-5 Business Days / Express 2-3 Business Days

Victoria – Regular 3-5 Business Days / Express Approx 2-3 Business Days

Queensland – Regular 4-7 Business Days / Express Approx 2-3 Business Days

South Australia – Regular 5-7 Business Days / Express Approx 3-4 Business Days

Western Australia – Regular 10-14 Business Days / Express Approx 3-4 Business Days

Northern Territory – Regular 10-21 Business Days / Express Approx 5-7 Business Days

Tasmania – Regular 7-10 Business Days / Express Approx 3-4 Business Days

 
Parcel Post to New Zealand 
 ** At this time Delivery to NZ express post is 10-14 business days **

We are automatically upgrading all International Post to Express Post

 

For Parcels Sent to New Zealand we use Australia Post - International Registered Post

Our standard $15 Service includes Tracking with an expected delivery time of 6-10 business days

We also have an Express Post Upgrade for $25 with expected delivery time of 3-5 business days

 

International Customs Charges

 Orders over NZD$200.00 will generally incur customs taxes in New Zealand.

You can check if duty will be payable on your order here

https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator/

Please note Celebration Giftware has no control over customs duty and any duties payable will be the responsibility of the buyer

 

Parcel Post to USA

  ** At this time we are not recommending delivery to the USA due to COVID restrictions **

We are automatically upgrading all International Post to Express Post

 

For parcels sent to the USA we use Australia Post - International Standard Post

Our standard $25 Service includes Tracking with an expected delivery time of 6-10 business days

We also have an Express Post Upgrade for $35 with expected delivery time of 3-5 business days

 
How do I track my Order?

 

Your order will be sent via either Fastways Courier or Australia Post (for PO Boxes and express deliveries)

You can track Fastways Orders online at Fastways Courier

You can track Australia Post Orders online at Australia Post

 

Return of an undeliverable item

If an order is returned to us by the courier or Australia Post because of an incorrect address or failure to collect a redelivery and or restock charge of $15 will apply (to cover return postage costs and redelivery costs).

We email tracking once your order has been shipped and it is the buyer's responsibility to ensure they follow the delivery status

We recommend signing up for a free MyPost Account https://auspost.com.au/mypost/auth/#/register

which will provide SMS notifications of all your orders and allow you to redirect your order or organise a safedrop.

For Fastways you can organise redelivery and safe drop here

https://www.fastway.com.au/services/calling-card-left/#/Store

 

Whilst all care is taken during packaging Australia Post and Fastways Courier DO NOT cover for glass breakage during transit.

Compensation for glass breakage will be at the discretion of Celebration Giftware and will be in the form of a refund not replacement