Returns & Replacements
When you receive your order, please inspect it carefully to verify that all items meet your expectations and are correct.
If, for some reason, you are not satisfied with your purchase, please contact us within 14 days of receipt to arrange for a Return, Refund or Replacement (see instructions below)
Once your order has been submitted a request for cancellation will only be granted if your order has not entered the production phase. All cancellations are at the discretion of Celebration Giftware.
Please note there will be a 6% non-refundable cancellation fee to cover payment processing and restocking costs for all cancellations .
Change of Mind / Return of Unwanted Items.
We do not accept change of mind returns for Personalised Items.
Our "Change of Mind" return policy does not apply to goods which have been personalised, worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.
All "Change of Mind" Returns must be authorised in writing before the return will be accepted
Celebration Giftware will not be responsible for return postage costs on change of mind purchases and a $12 restock/handling fee will be charged to cover initial postage and handling costs.
Returns that are change of mind should be returned to:Celebration Giftware138 Vincent StCessnock NSW 2325
Please include a copy of your invoice in the return parcel so we can identify your order
We recommend that you return all "change of mind" purchases via Registered post. You assume any risk of lost, theft or damaged goods during transit.
Celebration Giftware will not be responsible for parcels lost or damaged in transit if you choose not to register and insure them.
Return of Faulty Items
If you have received an incorrect or faulty item please notify us in writing within 7 days of receiving your order by contacting firstname.lastname@example.org
In your correspondence please provide the following information
- 1. Order Number in the email subject line
- 2. Title name of the damaged or faulty item
- 3. Detailed explanation of the problem
- 4. Photos of the damaged or incorrect item and the postal packaging (if claiming for breakages)
- 5. Whether you are claiming a refund or replacement and date required
We will notify you by email within 24 business hours once your replacement / refund has been approved.
Returns that are the fault of celebration Giftware will be emailed a prepaid return label. Affix the label to the return package and drop off at the post office at your earliest convenience.
Once we have tracking verification that the prepaid label has been lodged at the post office we will dispatch the replacment
All products must be returned in their original packaging with bubble wrap and a box to minimise transit damage.
Replacements are not given for damaged packaging, we will only replace goods that are faulty or broken
Whilst all care is taken during packaging Australia Post DOES NOT covered for glass breakage during transit.
Compensation for glass breakage will be at the discretion of Celebration Giftware and will be in the form of a refund not replacement